My daughter has a squint condition, diagnosed when she was three. Four months ago, my daughter underwent eye surgery for both eyes. We were hoping the high cost would be covered by insurance, but our claim was rejected. We were told it was a congenital condition. I almost gave up, but my insurance agent told us to make a second claim, and he guided us throughout the process. Three months later, I was surprised when I saw the amount in my bank account. The claim was refunded! I called my agent to thank him. We appreciated the good work he and his team did. Thank you very much!